Peer Mediators’ Perceptions of the Mediation Process

Abstract

The purpose of this research was to analyze high school peer mediator students’experiences related to mediation process through their perspectives. The study was conducted using semistructured interview technique. A total of 45 mediator students were interviewed. Data were analyzed through content analysis. Results were presented both in the form of quantitative (frequency and percentage) analyses and actual student statements.Results ofthe study indicated that the mediation process was well embraced by the students and that the experience increased their self-esteem and self-confidence, developed their conflict resolution and empathetic skills, reduced student interpersonal conflicts and fights, and improved their relationships with their peers. Mediator students used the skills they developed outside the school context as well. It was also reported, however, that a number of disputing students disparaged and showed resistance to the process, thus making the mediator students feel helpless at times.